Delivery for orders in Malaysia is via Poslaju.
West Malaysia enjoys Free Shipping. East Malaysia enjoys Free Shipping for order above RM500 or a flat rate RM15 charge for each delivery.
Delivery for International orders is via FedEx.
Shipping costs for all packages are based on destination and the weight of the package which will be auto calculated upon checkout when ordering.
Please ensure the address you have provided is correct. Parcels and non-deliverable will be sent back to The Green Life. In such instances, you will be charged the ‘return way’ mailing costs (as charged by the courier company), in addition to the original shipping charge that was paid to us to send the order.
After your order has been sent, you will receive via email, the tracking number where you can track the exact whereabouts of your order through the respective courier companies’ tracking system. Below are the links for the tracking system for the respective courier services that we use
For Malaysia Poslaju: https://www.poslaju.com.my/track-trace-v2
For International FedEx: https://www.poslaju.com.my/track-trace-v2
Processing Time: We need 2-3 working days to prepare your order according to our numerous orders every day.
Deliveries from the day of mail-out: For Malaysia are within 2-3 working days whereas international countries are within 3-5 working days. Weekends and public holidays are excluded.
You may subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from tglconcept.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
We may charge you a redelivery fee if the parcel is returned to us uncollected.